AQUACIS, AWARD-WINNER AT THE TECHNICAL WORLD CONGRESS OF SUEZ ENVIRONNEMENT
11 April 2013
AquaCIS, the complete customer management software developed by Agbar, received the award for the best Innovation project 2013 in the framework of the 7thTechnical World Congress, organized by Suez Environnementwith the participation of all the Group companies.
The AquaCIS project is a pioneering computer solution created from the water sector and specifically designed for this sector. In a single system, AquaCIS integrates all the customer operating and management processes: customer service, contracting, reading, billing, collection, bad debt management, complaints and claims, connection with geographic information systems, job order management and consolidation of the management information in a single balanced scorecard.
The introduction of AquaCIS in the companyâ€™s operations began in 2009and, at present, this system has been deployed in 785 operations, thus managing almost 5 million clients. This introduction is moreover accompanied by the process to market the system, aimed at public complete water cycle companies and organizations in the international market.
The project was presented during the Technical World Congress by the head of the award-winning project and AquaCIS Area Manager,RaÃºl Saez;Agbarâ€™s Director of Customers, Carlos Serrano; Agbarâ€™s Director of Information Technologies, Josep Rof; Agbarâ€™s Director of Services, Alessio Beoni,and Agbarâ€™s Director of Customized Applications, Architecture and Territory,Jordi Lupon.